Frequently Asked Questions

A digital download or downloadable product is a virtual product which you can purchase, then immediately download once your payment has been cleared. These include PDF’s, spreadsheets, audio and video files, and so on. No physical item is bought or shipped.

Once your payment through PayPal has been received, processed and cleared, you will immediately have access to your download. This can take a few seconds or minutes.

At the moment, PayPal. We plan on expanding to other payment methods soon.

No, if you don’t have a PayPal account, you can complete the purchase with your credit card on PayPal’s site.

No, but we are planning to add these options soon!

10 times. If for any reason you have exceeded this limit, you may reach out to us, by going to our contact us page.

All downloadable products have an expiry date to protect us from online theft – the link expires within 30 days of your purchase. Please contact us and we will extend the expiry date so that you can download your products. 

Because of the nature of the digital products, once a sale is final and the item has been downloaded, no refunds can be provided. You can find our TWCstore policies over here.

Should you wish to reach out to us because you’re unhappy with your purchase, you can contact us here.

TWC Wedding Planner